Refund and Returns Policy for Glowshift

Effective Date: December 3, 2024

Welcome to Glowshift. We value your satisfaction and are committed to providing a seamless experience with your luxury jewelry purchases. Please carefully review our Refund and Returns Policy to understand your rights and responsibilities when requesting a return or refund.

Street Address: 5055 E Somerset Dr, Cornville, Arizona (AZ), 86325
Phone Number: (928) 202-3805
Email: [email protected]
Website: glowshift.site

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be in its original condition, unworn, unused, and with all original packaging and tags intact.
  • Custom or personalized jewelry is not eligible for return unless it is defective or damaged upon receipt.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards or promotional items.
  • Items that show signs of wear, misuse, or alterations.
  • Products purchased on final sale or clearance.

3. Return Process

3.1. Initiating a Return

To start a return, please contact us:

Include the following details in your return request:

  • Order number.
  • Reason for the return.
  • Photos of the item (if it’s defective or damaged).

3.2. Shipping Your Return

  • Pack the item securely in its original packaging.
  • Include proof of purchase and any return authorization documentation.
  • Ship the item to the return address provided by our customer service team.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

4.1. Refund Approval

Refunds are processed once the returned item has been inspected and approved. We reserve the right to deny a refund if the item does not meet the return eligibility criteria.

4.2. Refund Timeline

Approved refunds will be issued to the original payment method within 7–10 business days after the return is processed. Please allow additional time for your bank or card issuer to reflect the refund.

5. Exchanges

We offer exchanges for eligible items of the same value. Contact us to initiate an exchange. If the desired item is unavailable, you may opt for a refund or store credit.

6. Damaged or Defective Items

If you receive a damaged or defective item, notify us within 48 hours of delivery:

  • Provide a detailed description and photographs of the damage.
  • We will arrange for a replacement, repair, or refund based on your preference.

Glowshift covers return shipping costs for defective or damaged items.

7. Cancellation Policy

Orders can be canceled before shipment by contacting us at [email protected] or (928) 202-3805. Once an order has shipped, it cannot be canceled and must be processed as a return.

8. Additional Terms

  • Items returned without prior authorization may not be accepted.
  • Refunds are issued in USD and exclude original shipping costs unless the return is due to an error on our part.
  • Glowshift is not responsible for items lost or damaged in return transit. We recommend using a trackable shipping service.

9. Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out:

Thank you for shopping with Glowshift. Your trust and satisfaction are our top priorities. Visit us at glowshift.site for premium jewelry that lasts a lifetime.